Frequently Asked  Questions

Is your question not answered here ? Please contact us!

Getting Started

Do you accept all clients/accounts ?

No. To use our service your account should be at least 3 months old. Our system also doesn’t support two-factor authentication on Instagram accounts.

We also advise you to add both an email address and phone number to your account and verify both of them.

Are payments safe ?

Yes. We use Stripe and Paypal as our payment gateways, which are secured using an encrypted SSL certificate. We do not store any payment or creditcard information on our own server.

What if I have more than 1 account ?

There are discounts for clients with more than 1 account. Please contact us by email or chat for more information about how to proceed.

Why do you need my Instagram username and password ?

Your login info is required to establish a connection with Instagram and access the Instagram API, but we never actually log into your account. In order for us to connect your account to our targeting system, Instagram requires that we provide your username and password. Without this information, Instagram will not allow our system to target new fans on your behalf.

Isn't it dangerous to give my Instagram username and password to someone else ?

Your Instagram account is connected to YOUR email and phone number. Therefore absolutely NO ONE can change your password without Instagram first alerting and asking you for permission. Furthermore you can simply change your password yourself at anytime which will automatically block our system from accessing your account.

Will my account remain safe?

Instagram has daily limits to the amount of particular actions your account can perform (likes, comments, following, and unfollowing).

We have dozens of accounts continuously testing Instagram’s limits, and we keep your account(s) under these limits so that they remain safe. Our proprietary software will automatically reduce its speed to ensure that your account is safe from hitting Instagram limits. We even leave extra breathing room so that you can continue interacting normally, giving you the ability to still perform any of these actions manually throughout the day. If you were to hit a daily limit, Instagram will block your account from performing that particular action for 24 hours.

Though we have an awesome track record, it’s up to you to know Instagram’s Terms of Service and realize that they don’t like users automating on their platform.

Is there a contract?

Nope, you can cancel anytime you’d like. Our Paypal subscriptions do have a recurring monthly payment, but you can cancel yourself by logging into your Paypal account and canceling the automatic payment. If you do not know how to do that you can also send us an email with the request to cancel the payments.

Our service will run the remainder of your paid period. If you want your account to stop running immediately please let us know.

Please keep in mind that it is always your own responsibility to cancel Paypal payments on time.

What is the difference between your service and other websites where I can simply "buy" followers ?

There are a lot of websites selling followers. These websites own many fake Instagram accounts and after your payment you will immediately get thousands of new followers. But these followers are not real. They will never buy something from you, and they will never like or comment on your posts.

The only thing this service will give you is a higher number of followers in your bio. Having followers like this is even bad for your account. Because they will never engage with your content your engagement rate will drop. The result will be that less real followers will see your posts on Instagram in the future.

Our service is different. We will engage with real people, follow their account, like their posts etc. We cannot force them to follow you back. But if they follow you back it means that they are interested in your content. You will have a real person following your account. A real person able to buy from you, like your posts or make comments.

How many new followers will I gain?

Members have been able to gain between 500 and 5000 new followers per month by using our service. The exact number depends on the plan you choose and on your account, niche and content.

We do not force other Instagram users to follow you, nor does this service give you fake followers, we simply create the engagement you have with real users and then it’s up to them if they follow you or not.

How can I increase the amount of followers I get?

There are things you can do to improve your follower conversion rate:

1. Target your ideal audience. This is the key to your growth on Instagram. If the users you are targeting are your ideal customers, then they will be much more likely to follow you and buy from you.
2. Post high quality pictures that people enjoy checking out.
3. Have a clear and understandable bio, including a call to action (test this yourself).
4. Use a clean URL. (example: socialgrowth.life, not t.sdjthk.co, or other shorteners.)
5. Make sure your Instagram name is congruent with what your page is about. Your Instagram name (AND PICTURE) is the first thing they see in their notifications, this is your chance to catch their attention.

Will this generate sales for my business?

Many businesses are using our service successfully to increase their bottom line, so it’s safe to say that yes, this service most definitely can (and will) generate sales for businesses.

If you have a product or service that has already proven to have a market, meaning people have already bought it, then all we’ll have to do is target them and let our service engage with your prospects automatically all month long.

FULL DISCLOSURE: Though we’ve seen sales increase time and time again while using our software, we are not able to guarantee your business will succeed. Our service is a way to generate targeted traffic, it’s up to the business owner to take advantage of this traffic.

How long does it take before I begin to see my IG account growing?

After we received your registration and payment we will send you a link to a form. After you completed the form we will setup your account. Usually we will do this within a couple of hours.

The first results will be visible already the next day.

Can I continue using my Instagram account myself when using your service ?
Sure thing! We stay well within Instagram’s daily limits, giving you the freedom to continue to use Instagram as you like (like pictures, comments, slide into DMs, etc..). All we ask is that you keep it to regular use. If you start liking 40 photos in 3 minutes, that looks fishy and could trigger a warning from Instagram.
How does the "Likes on your own posts" service work ?

For people subscribed to our service we offer the “Likes on your own posts” service. Information about this service we can only give to members.

Account setup

I have just completed the order and payment. What now ?

Directly after your registration and payment you will receive an email at the address you used when registering. When you do not receive this email within some minutes please check your spam emailbox.

The email will have a link to a form on our website. To setup your account we want to know everything about you and your account 😉

How long does it take to setup everything ?

After we received your registration and payment we will send you a link to a form. After you completed the form we will setup your account. Usually we will setup your account within some hours.

Instagram specific questions

Are you affiliated with Instagram ?

No, absolutely not.

Why am I being asked to re-authorize my account ?

We are automating your activity from your account and sometimes (rarely) the daily limits of Instagram could be exceeded. This is 100% safe and will not risk your account. Simply login to your Instagram account enter the captcha code or press the “yes this was me” button. We will then wait 12 hours before re-enabling your service.

Instagram said I had to reset my password ?

This occasionally happens, so don’t be alarmed. Instagram has a lot of check and balances to make sure accounts are real. This is just there way of making sure your account is actually you.

When this occurs, you’ll receive an email from Instagram at the email address attached to the account, asking for you to reset your password. Once, you have reset your password. Please let us know so we can update our service (We will probably send an email as well letting you know your password needs to be reset).

Are you going to un-follow my friends?

We will only unfollow people our system followed. People you followed yourself will never be un-followed.

Payment & cancellation

How does the affiliate system work?

Our affiliate system is simple. For every new client you refer to us you will receive a payment that equals the monthly payment of the new client. Affiliate payments can be made to your Paypal account or to a EU bank account (IBAN) number.

How do I cancel ?

You can cancel anytime you’d like. Our Paypal subscriptions do have a recurring monthly payment, but you can cancel yourself by logging into your Paypal account and canceling the automatic payment. If you do not know how to do that you can also send us an email with the request to cancel the payments.

Our service will run the remainder of your paid period. If you want your account to stop running immediately please let us know.

Please keep in mind that it is always your own responsibility to cancel Paypal payments on time.

If I cancel, will my followers disappear ?

No, they will not! The followers you have gained while using our service are yours! Remember – the followers you have gained are following you because they actively choose to, they are showing interest in your profile and what you have to offer.